Your rights in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden If you are buying as a consumer, the law gives you 14 days from the day the goods reach you to withdraw from the contract, without giving a reason, and the seller gives your money back within 14 days. You can withdraw on your order's page, with Withdraw from this contract. (Directive 2011/83/EU, articles 9 and 13; article 11a, from 19 June 2026.) Where these words come from: The European Union's Consumer Rights Directive 2011/83/EU and Directive (EU) 2023/2673, as the research of 2026-10-08, part 8, section 8.3, read them.
Your rights in United Kingdom If you are buying as a consumer, the law gives you 14 days from the day the goods reach you to cancel, without giving a reason. The seller gives your money back within 14 days of getting the goods back, or of your proof that you sent them, with the standard delivery charge. This does not apply to goods made to your specification or personalised, goods that perish quickly, or sealed hygiene goods once unsealed. (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulations 28, 30 and 34.) The seller is under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015, sections 9 to 11). Where these words come from: The UK's Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, as the research of 2026-10-08, part 8, section 8.2, read them.
Your rights in Ghana The law gives you 14 days from receiving goods, and 7 days from agreeing to a service, to cancel without reason and without penalty; the only charge is the direct cost of sending the goods back. This does not apply to foods and everyday goods delivered to your home or work, goods made to your specification, goods that perish, newspapers and books, or bookings for a set date. (Electronic Transactions Act 2008, Act 772, section 49.) Where these words come from: Ghana's Electronic Transactions Act 2008 (Act 772), sections 47 to 49, as the research of 2026-10-08, part 8, section 8.5, read them.
Your rights in Nigeria The law lets you return goods for a full refund if they do not suit a purpose you told the seller, or if you had no chance to examine them before delivery and you reject them within a reasonable time because they do not match the description or the quality agreed. You may cancel an order, subject to a reasonable charge. (Federal Competition and Consumer Protection Act 2018, sections 120 and 122.) Where these words come from: Nigeria's Federal Competition and Consumer Protection Act 2018, as the research of 2026-10-08, part 8, section 8.6, read it.
Your rights in United States No federal law gives a right to cancel a purchase made online. Where no delivery time is stated, the seller must send the goods within 30 days, and must tell you of a delay and offer to cancel (the FTC's Mail, Internet, or Telephone Order Merchandise Rule). In California and New York, where a seller shows no refund policy, you may return goods within 30 days for a refund (California Civil Code section 1723; New York General Business Law section 218-a). Where these words come from: The FTC's Mail, Internet, or Telephone Order Merchandise Rule and the refund-policy laws of California and New York, as the research of 2026-10-08, part 8, section 8.4, read them.
Your rights where it goes CABEEM does not hold the law of that country, so it says nothing about it. Ask the seller what rights you have, and read their terms.
The law asks that a buyer be shown their postal address, an email address, when it will arrive and how to complain, and the seller has not given them. Ask them before you pay.